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Account Management Projects Team Lead (Americas Account Management Team)

OtherPhiladelphia, United States

Hi there!
We are Semrush, a global IT company developing our own product – a platform for digital marketers.

The Account Management Team Lead role will support Semrush’s strategic sales and customer success goals by leading and inspiring a team of Account Managers to run experiments as we build new Go-To-Market strategies, messages, process and trainings. This is a hybrid role, out of our Dallas, TX office or Philadelphia, PA office.

Tasks in the role

  • Successfully manage and empower our team of Account Managers focused on client retention and expansion

  • Implement strategies and execute action plans for client facing experiments for the retention department ​

  • Participate in the development of processes, messaging, training, KPIs and other measures of success within any new experiment

  • Develop and mentor individuals on the team to ensure full understanding and knowledge regarding the digital marketing industry, SEMrush product services and tools, and proper approach and methods to ensure goals and targets are met ​

  • Provide a high level of guidance, coaching and feedback in all areas within the experiment such as creating and executing outreach strategies, increasing and maintaining customer engagement, and managing difficult situations and conversations ​

  • Conduct regular 1:1 meetings with individuals to offer real-time feedback and support and discuss professional development goals. Facilitate bi-annual performance reviews. ​

  • Be a key part of the department's growth by hiring and onboarding new team members

  • Collaborate in streamlining and improving existing processes, which will increase working efficiency and employee engagement

  • Monitor, reach and exceed monthly and quarterly targets and KPIsCollect and manage all reporting and KPI metrics of the team, and communicate with leadership to provide insight and recommendations on how to achieve goals. Report various statistics on a daily, weekly, and monthly basis.

Who we are looking for

  • Bachelor’s degree/equivalent in a related field

  • 3 to 5 years of proven, successful experience in managing a sales, business development or customer success team

  • Proven abilities consistently meeting team targets

  • Ability to lead and inspire a team and support individual strengths and professional development ​

  • Excellent communication skills and ability to create an environment of trust​

  • Ability to build relationships and work collaboratively within a team environment​

  • Strong cognitive,analytical, strategic abilities

  • Self-motivated, result oriented professional

  • Technically savvy and adaptable in a constantly changing environment. Ability to quickly master new technology​

  • Familiarity with the SEO marketplace and Google Analytics​

They say there are no perfect candidates, but that might well be you, if

  • Collaborative

  • Agile innovator

  • Time management

  • Technologically savvy

We will try to create all the right conditions for you to work and rest comfortably

  • Low cost medical, dental, and vision plans.

  • Dependent Care Savings Accounts and Flexible Spending Accounts.

  • Employee Assistance Program.

  • 401(k) plan with flexible ways to save and fully vested employer match up to 4%

  • Generous PTO (Vacation, Floating Holidays and Paid Sick Time).

  • Paid parental leave.

  • Employee Stock Purchase Program.

  • Short-term and Long-term Disability.

  • Accidental death and dismemberment (AD&D) insurance, Life Insurance.

  • Travel Insurance.

  • Corporate Events.

  • Snacks, coffee, tea.

Finally, a little more about our company

Semrush is a leading online visibility management SaaS platform that enables businesses to run search engine optimization globally, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing.

We’ve been developing our product for 13 years and have been awarded G2’s Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500, and many more.
In March 2021, Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.

Our new colleague, we are waiting for you!

Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.



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