Senior Process Manager, Operational Excellence (Shield Team)
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Here, you own the way you work, but we move as one unbeatable team.
We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer.
We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.
Ready to share our ambition and make an impact? Then, this role may be for you.
About the role
Own the Engineering Excellence Hub (our framework) as the single source of truth for engineering standards, best practices, guidelines, and procedures
Establish and operate the governance lifecycle: definition → review/approval → adoption → exception management → audits
Facilitate cross‑team alignment with Security, SRE/Infrastructure, Shield, and engineering leaders to keep standards clear, feasible, and current
Define success metrics and dashboards for leadership: coverage, adoption, risk, exceptions, audit/enforcement status
Drive change management and adoption: communication plans, enablement materials, stakeholder mapping, champions network, and reinforcement loops
Translate standards into enforceable controls: create a clear pipeline and prioritised backlog for Shield team automation and enforcement efforts
Coordinate scalable audit approaches for non‑automatable requirements, including evidence templates and cadence
Own privacy & digital tracking governance: tracking/cookie registry, vendor coordination, and operational compliance aligned to EU/US regulations (GDPR/CCPA)
Facilitate systemic evidence collection for compliance with industry standards such as SOC and ISO
Coordinate platform infrastructure inputs for enterprise contract support (questionnaires, reviews, and response SLAs), reducing single points of dependency
About you
Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:
Proven experience leading cross‑functional governance, process, or operational excellence programs in a technology organisation
Demonstrated ability to drive adoption and behaviour change at scale (not just documentation)
Strong stakeholder influence without formal authority; confident facilitating complex discussions and trade‑offs
Excellent written communication: you can create clear standards, procedures, and executive‑ready summaries and presentations
Data‑driven mindset: you can define meaningful business oriented KPIs, build dashboards, and use evidence to steer priorities
Comfortable working with engineering concepts (reliability, operational risk, enforcement), even if you are not a software engineer
Track record in designing governance lifecycles (approval, exceptions, audits) that remain lightweight and scalable
Experience partnering with Legal/Security/Privacy stakeholders and translating requirements into operational controls
Ownership mindset and strong execution across multiple parallel workstreams; reliable follow‑through and escalation judgement
Not required but a plus
Experience as Project Manager or Program Manager in similar size organisations
Hands‑on experience with cookie/tracking governance, consent design, and GDPR/CPPA operationalisation
Experience implementing or advising on SOC and/or ISO27001 standards. Familiarity with NIST SSDF or secure SDLC standards frameworks
Familiarity with SLO/SLI thinking for measurable reliability expectations
Experience in building durable operating models and executive sponsorship across domains within a large scale organisation
A bit about the team
We drive consistent, compliant, and efficient product delivery across Semrush. In partnership with stakeholders, we shape and maintain engineering processes that let teams move fast while meeting key internal and external requirements. We provide the systems and support to make these processes work at scale — from rollout to adoption to evolution.
The Shield team domain supports Semrush products by ensuring that new products and major product changes go through an application review process in a timely manner, so live products remain compliant with company, infrastructure, and security policies.
About the perks
Unlimited PTO
Hobby & team building budget allowance
Employee Support Program
Loss of family member financial aid
Employee Resource Groups
A little more about us
Semrush (NYSE: SEMR) is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Ready to be a part of this mission? Join us!
Carmen Sánchez de Muniáin Muro
Talent Acquisition Specialist
At Semrush, we take a serious and comprehensive approach to hiring new people. We welcome those who are professionals in their field and passionate about their work to join our team.
A “five-minute interview” or “get a job in three clicks” approach is not the way we work.
During the interview, we ask candidates to talk about themselves and their background in detail. We try to discover the most important aspects about the way someone works and their personality before a job offer is made.
Once the resume is received it will be reviewed by a member of the Talent Acquisition team. We try to provide feedback within three working days.
Flexible approach for an interview format
In order for the online meetings to be productive, we suggest following these tips to make sure you are set up well:
- Join the interview from a laptop or desktop computer (not a smartphone). You may need to print something or present your screen during the interview.
- Please turn on your camera. Visual communication is especially important for us.
- Choose a quiet place to talk. Attending an interview from the street is not a good idea.
- Keep your phone at hand in case there are technical issues that mean we have to continue the interview by direct call.
Product & Tech
Engineers, data specialists, product managers, and product designers work closely together as one team at Semrush. Everyone shares a strong product mindset—thinking not only about how things are built, but about the value they create for our customers.
Our P&T teams are based across most Semrush office locations—in Spain, Germany, the Netherlands, Poland, Cyprus, the Czech Republic, Serbia, and even Vietnam! As the name suggests, they all work on creating and developing Semrush products.
There’s a dedicated branch focused on developing new products, another driving growth strategies & innovation, and a third responsible for technical excellence. Importantly, a separate team oversees product operations to ensure all processes run smoothly. This structure helps us stay focused while keeping our finger on the pulse, and improve our products in line with the constantly evolving tech environment.
A transparent career framework supports our colleagues in deepening their expertise and developing into Staff and Principal roles. For those eager to lead people and teams, management paths are also available. For instance, there’s a possibility to become a Tech Lead Manager (TLM) within the engineering scope where you’ll be able to combine team leadership with hands-on technical work.
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