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VP of Digital and Scale Customer Success (Retention Division)

Additional information:

Do you have 12+ years in Customer Success, Account Management, or related fields, within a SaaS or technology company.

Do you have 8+ years in a leadership role, with at least 3 years focused on digital and scalable customer success models, leading CSM teams?

Provide a brief example of your proven track record of achieving NRR improvements and reducing churn through data-driven digital engagement and scaled customer success strategies.

Do you live within commuting distance to Boston?