Customer Success

4 jobs in 3 locations

At Semrush, the Customer Success team is on a mission: to help every customer unlock the full potential of our products from the very start. Whether it's onboarding, retention, or reducing churn–colleagues are here to make every touchpoint as smooth as possible.

Interview with Sydney, a Semrush employee, who shares her experience of working at the company

Interview with Judy, a Semrush employee, who shares her experience of working at the company

Interview with Kate, a Semrush employee, who shares her experience of working at the company

The direction includes several dedicated teams, all focused on two key pillars:

Customer Support. Here is the first line of help–handling chats, calls, and emails. From billing questions to product assistance, specialists got it covered!

Customer Success. The Account Managers play the long game. They guide customers through onboarding, build lasting relationships, drive renewals, and boost revenue. Working closely with Sales, they ensure our customers succeed throughout their entire journey with Semrush.

All of this comes together in a truly global team, offering support across multiple time zones and in 8+ languages. No matter where our customers are, help is never far away!

At Semrush, “team” is not just a word but also a lifestyle.

Sofia Cintra Araujo (she/her)Senior Project Manager

A woman with long ombre hair, wearing a purple blazer and white blouse, posed against a mint-green pentagonal background

Sofia Cintra Araujo (she/her)Senior Project Manager

A casual workspace with a woman in a white sweater and jeans working on a laptop while seated on a cushion on tiered steps. In the background, a man wearing headphones works on his laptop. The environment is cozy, with pillows and a wood-paneled wall.

0 roles in 0 countries