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Customer Support Specialist (chats)

Customer SuccessPrague, Czechia

Hi there!

We are Semrush, a global IT company developing our own product – a platform for digital marketers.

And this is our Customer Support Specialist (chats) role for those who are goal and success-oriented.

Tasks in the role

  • Supporting users via email and chats.
  • Advising our customers online. From basics to the full functionality to benefit from Semrush services.
  • Providing internal departments and management with customers’ feedback.
  • Participating in internal projects on processes improvements and internal company-wide projects.

Who we are looking for

  • Native/near native written and verbal communication skills in fluent English.
  • Ability to solve problems fast by looking into the details and deep research.
  • Excellent time management skills and ability to meet deadlines with no supervision.
  • Strong analytical skills.
  • Ability to work independently and become a self-problem solver.

They say there are no perfect candidates, but that might well be you, if you have

  • Customer-facing experience as a strong plus.
  • Another fluent language is a big plus: Italian/German/Spanish/Portuguese.
  • Willingness to constantly learn and grow, creative and playful approach to achieving goals.

A bit about the team

You can get to know the team better at one of the interviews, but some brief information about future colleagues will be useful now.

Our Customer Success department is growing and seeking for talented Customer Support Specialist, who will provide our English-speaking customers with relevant information regarding Semrush services.

We will try to create all the right conditions for you to work and rest comfortably

  • Working hours: flexible working day start from 09.00 am - 10.00 am.
  • Psychologist consultations.
  • Breakfast, snacks, and coffee at the office.
  • Corporate events.
  • Multi-sport card and compensation for hobby expense (Employee+Family).
  • Training, courses, conferences.
  • English and Czech courses.
  • Gifts for employees.
  • Employee Stock Purchase Program.
  • Finally, a little more about our company

    Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.

    We've been developing our product for 13 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

    10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.

    Our new colleague, we are waiting for you!

    Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.

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